Studio Classes and Glass Experiences

To reschedule, please contact studio@bagi.org with all of the information used to book the class. Please allow up to 3 business days to process the request. 

• Requests made with less than 7 days of notice will require a $15 rescheduling fee be paid before being rescheduled. 
  
• Requests made with less than 4 days notice will be considered a cancellation. Please see below.

You can cancel an experience or class yourself here. Pull up the order, and hit "Request return"—our team will attend to you ASAP.

• Cancellations made 5 days before the first day of a class will be issued a 100% refund.
• Cancellations made 4 days before the first day of class will be issued a 50% refund.
• No refunds will be given with less than three days (72 hours) notice.
• No refunds for no-shows.
• If BAGI were to cancel a class, a full refund for the class would be issued.

Practice Sessions

BAGI reserves the right to cancel practice sessions up to 24 hours prior to a session if only one person has enrolled (there is a two-person minimum). We apologize for any inconvenience.

Private Events/Team Building Events

• Cancellations made up to 7 days prior to the event will receive a 100% refund.
• Cancellations made up to 3–6 days prior to the event will be issued a 50% refund.
• Rescheduling 3–6 days before your event will incur a $50 rebooking fee.
• A rescheduled event will not be considered for a second rescheduling and will, therefore, be considered a cancellation. If this occurs, 100% of the deposit will be forfeited.
• No refunds will be given with less than 3 days' (72 hours) notice of cancellation.
• No refunds for no-shows.
• If BAGI were to cancel an event, a full refund for the event would be issued.

Youth Glass Camps

Cancellations must be made 10 business days before the first day of camp to receive a refund. No refunds will be given with less than 10 days notice. If BAGI were to cancel a camp, a full refund would be issued.